A dedicated technical expert to get the most out of your Tehtris solution
What is a
Cybersecurity Technical Account Manager?
Cybersecurity technical support handles requests according to a defined process. The TAM provides a more consistent, contextualized, and proactive relationship, provided this level of support is included in your agreement.
Their role is to help your teams make the most of your solution within their actual environment: understanding priorities, preparing for updates, tracking key issues, and acting as a liaison with Tehtris teams when necessary.
The goal is not to replace your internal teams, but to give them a technical point of contact to master the solution over time. It's the difference between a tool that's deployed and one that's fully mastered: cybersecurity technical support is what turns your solution into measurable value.
Tehtris TAM can be combined with Tehtris MDR to save your teams even more time.
7 ways to master your solution over time
Structured and accelerated adoption
Operational in days, not months: your TAM structures the onboarding process to ensure your solution is up and running quickly.
Trusted technical advisor
Regular sync calls, on-site visits, technical webinars, and dedicated events are the cornerstones of our cybersecurity technical support.
Request tracking
Your TAM helps your teams understand updates to your Tehtris solution.
Preparing for product updates
The TAM can guide your teams in understanding updates to your Tehtris solution and their potential impact on your configuration.
Trend analysis
Recurring requests or incidents can be analyzed to identify areas for improvement, adjust usage, or clarify specific settings.
Proactive support
The TAM can suggest follow-up meetings, configuration reviews, or recommendations to progressively improve how you use your solution.
Long-term optimization and management
The TAM helps your teams prioritize technical issues and keep communication with Tehtris focused, especially when your organization must meet traceability or compliance requirements such as NIS2 or DORA.
A support queue or a technical expert who knows your context?
Support handles requests or incidents according to a defined process.
You have to re-explain the context every time you reach out, as there is no single point of contact.
Your usage feedback stays occasional and unstructured.
The TAM can anticipate issues, prepare for product updates, and offer recommendations.
A designated technical contact who knows your infrastructure, your teams, and your goals.
What you report from the field feeds into Tehtris product strategy.
Why choose Tehtris TAM?
A dedicated technical expert
A dedicated cybersecurity expert who follows your environment, priorities and use of the solution over time.
Flexible support
Support can be adjusted based on your maturity, organization, and operational priorities.
Easier access to the right teams
Your TAM can champion priority topics, facilitate escalations, and help move discussions forward with the relevant Tehtris teams.
Your voice in the product
Your field feedback can inform discussions with Tehtris teams and product strategy, though not every request will necessarily be added to the roadmap.
An independent European partner
Your TAM can rely on Europe-based teams, which matters to organizations that are careful about their choice of vendor.
What does a TAM actually change?
Support focused on usage, adoption, and operational mastery, going beyond standard support responses.
- Support to facilitate the adoption of your solution and help your teams leverage useful capabilities from the very first steps.
- A dedicated Tehtris contact to help your teams better utilize your solution, prioritize key issues, and progress without having to build every skill in-house right away.
- Technical monitoring to anticipate changes, prepare for version upgrades, and address recurring issues with the appropriate Tehtris teams.
- The TAM can assist with complex technical issues, helping your teams focus on their own priorities.
FAQ
Standard support handles requests and incidents according to a defined process. A TAM provides more consistent, contextualized guidance: they understand your environment, your priorities, and your history, and can help you get the most out of your solution over the long term.
The TAM is a named technical contact. Depending on the plan you choose, they are either dedicated to you or shared across a small number of clients. In both cases, it's an identified contact who knows your infrastructure, your teams and your priorities. The exact scope is set out in your contract.
The frequency of communication depends on the level of engagement defined with Tehtris. This may include regular sync meetings, technical discussions, or specific reviews, provided these terms are confirmed in the contract.
Depending on the defined scope, the TAM can prepare product updates, track recurring issues, propose configuration reviews, escalate priority requests, and support teams in optimizing their use of your solution.
Yes, when an organization wants to get more out of your Tehtris solution but lacks the internal resources to manage every technical detail. The TAM provides specialized support without replacing your internal security or IT teams.
No. The TAM is not intended to replace your internal teams. Instead, it supports them in using, prioritizing, and mastering your Tehtris solution, helping to strengthen their ability to leverage the platform within your specific environment.